About the role

Twój zakres obowiązków - Manage customer orders throughout the entire Order-to-Cash cycle, from order entry to invoicing. - Act as the primary point of contact for customers and internal stakeholders regarding order-related matters.

Capgemini

Capgemini na polskim rynku działa już od ponad 30 lat i jest liderem w kraju, wspierając swoich klientów w procesach biznesowych w obszarach finansów i księgowości, HR, IT i usług chmurowych, obsługi klienta, zarządzania projektami, zarządzania zmianą oraz analityki i zarządzania danymi. W Polsce zatrudniamy głównie ekspertów i ekspertki z obszaru usług biznesowych (konsultantów i analityków biznesowych, księgowych, logistyków, HR) oraz z obszaru IT (programistów, testerów, czy ekspertów od sztucznej inteligencji).

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Do you fit?

Min. 2 years of experience in Order Management, Customer Service, Supply Chain, or Order-to-Cash operations.
Bachelor's degree in Supply Chain, Logistics, Business Administration, or a related field.
Working knowledge of SAP and/or other ERP/CRM systems.
Good knowledge of MS Office applications, particularly Excel.
Understanding of commercial processes, customer service operations, and international trade principles.
Strong communication, stakeholder management, and problem-solving skills.
High attention to detail, analytical mindset, and ability to manage multiple priorities.
Fluent English and German language skills.

What you'll own

Manage customer orders throughout the entire Order-to-Cash cycle, from order entry to invoicing.
Act as the primary point of contact for customers and internal stakeholders regarding order-related matters.
Coordinate with Sales, Supply Chain, Logistics, Production, and Finance teams to ensure timely and accurate order fulfillment.
Monitor order status, delivery schedules, back orders, and customer-specific requirements.
Prepare, verify, and maintain commercial, shipping, and export documentation.
Support inventory and receivables management activities to ensure smooth operational performance.
Resolve order, delivery, and customer service issues, ensuring prompt and effective solutions.
Identify process improvement opportunities and contribute to enhancing operational efficiency and customer satisfaction.

Benefits & perks

Well-being culture: medical care with Medicover, private life insurance, and Sports card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast "Let's talk about wellbeing" which you can listen to on Spotify.

Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.

Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.

Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

sharing the costs of sports activities

private medical care

life insurance

no dress code

parking space for employees

extra social benefits

redeployment package

employee referral program

charity initiatives

access to courses e.g. Excel, VBA, RPA, Customer Care

unlimited access to Udemy Business

free chat/call with a therapist