Customer Support Specialist with Romanian

About the role

Twój zakres obowiązków - Customer Support: Assist customers with all kinds of inquiries and provide top-notch service before and after their purchases. - Product Advice: Share expert advice and offer personalized product comparisons, helping customers make smart purchasing decisions.

Requirements

• Fluency in Romanian (C1 level, both written and spoken) – You'll be our go-to expert for Romanian-speaking customers.

• English Proficiency (B2 level) – You’ll need to collaborate with our international team and participate in training.

• Tech Skills: Strong knowledge of MS Office and the ability to quickly adapt to new tech tools and systems.

• Communication & Organizational Skills: You excel at communicating clearly, staying organized, and managing multiple tasks efficiently.

• A Customer-First Mindset: You’re approachable, empathetic, and eager to solve problems and make a positive impact on customer experiences.

• Experience in customer service (especially in e-commerce, tech support, or pre/post-sales roles).

Responsibilities

1. 1

   Customer Support: Assist customers with all kinds of inquiries and provide top-notch service before and after their purchases.

2. 2

   Product Advice: Share expert advice and offer personalized product comparisons, helping customers make smart purchasing decisions.

3. 3

   Call Handling: Manage inbound and outbound calls, always aiming for clarity, efficiency, and customer satisfaction.

4. 4

   Data & Documentation: Keep things running smoothly by managing customer data, records, and documentation with precision.

5. 5

   Tech Troubleshooting: Help customers solve technical issues quickly and effectively.

Benefits & perks

• Work in Style: A modern, sleek office located at Global Office Park in the heart of Katowice.
• Amazing Benefits: Private healthcare (LuxMed), life insurance, MyBenefit cafeteria, integration events, and more.
• International Vibes: Work alongside a friendly, multicultural team that supports and collaborates globally.
• Career Growth: With us, you’re not just another employee – you’re part of a team that’s invested in your growth and success. Plenty of opportunities to climb the career ladder!
• Development programs like Concentrix Academy for the future Team Leaders.
• Unlimited courses (Concentrix University, LinkedIn Learning).
• Recommendation program Refer a Friend with bonus up to 4000 PLN!
• Recognition programs: Game Changer Award as well as Be The Best.
• private medical care
• life insurance
• fruits