Customer Support Advisor (with Slovak)

About the role

Customer Support Advisor role delivering excellent customer service in Slovak and English within an international contact centre environment.

Requirements

• You have C1-level fluency in Slovak.

• You have at least 1 year of experience in an international contact centre environment.

• You demonstrate strong communication, listening, and comprehension skills, both written and verbal.

• You have excellent customer service skills and can effectively manage and de-escalate customer frustration.

• You possess strong problem-solving skills and can work independently and objectively.

• You are dedicated to delivering a high-quality customer experience and building lasting customer relationships.

• You can manage multiple tasks simultaneously while effectively prioritizing requests and concerns.

• You have good technical knowledge and troubleshooting skills, are proficient in Excel and Microsoft Office tools, hold a university degree, and can adapt effectively to a fast-changing environment.

Responsibilities

1. 1

   Deliver excellent customer service through professional and effective customer interactions.

2. 2

   Communicate clearly and confidently with customers in Slovak and English where required.

3. 3

   Resolve customer concerns and help de-escalate challenging situations.

4. 4

   Troubleshoot issues and provide appropriate solutions using your technical knowledge.

5. 5

   Build and maintain strong customer relationships focused on a positive experience.

6. 6

   Manage multiple customer interactions and prioritize requests effectively.

7. 7

   Make sound decisions to support timely issue resolution.

8. 8

   Adapt to changing business needs and customer requirements.

Benefits & perks

• Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports card.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Architects, Google) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.
• sharing the costs of sports activities
• private medical care
• life insurance
• no dress code
• parking space for employees
• extra social benefits
• redeployment package
• employee referral program
• charity initiatives
• access to courses e.g. Excel, VBA, RPA, Customer Care
• unlimited access to Udemy Business
• free chat/call with a therapist