About the role
The Customer Service & Logistics Manager SEA oversees customer service operations and logistics coordination for the Southeast Asia region.
Do you fit?
Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
Several years of experience in customer service and logistics management, preferably in an international setting.
Strong knowledge of international trade, customs regulations, and freight forwarding in the SEA region.
Excellent leadership, communication, and problem-solving skills.
Proficiency in ERP systems and Microsoft Office Suite.
What you'll own
Manage and lead the regional customer service team to ensure high levels of customer satisfaction.
Oversee order processing, shipment tracking, and logistics coordination with freight forwarders and warehouses.
Develop and implement service level agreements (SLAs) and key performance indicators (KPIs) for the team.
Resolve complex customer issues and escalate problems to ensure timely and effective solutions.
Collaborate with sales, planning, and supply chain teams to optimize logistics processes and inventory management.
Sound like you?
Negotiable · UPM Kymmene Sp. z o.o. · Johor Bahru
On UPM Kymmene Sp. z o.o.'s website · ~2 minutes
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