About the role
A Customer Experience Associate provides multilingual support to clients, ensuring a positive and efficient service experience.
Do you fit?
Fluent proficiency in Spanish and English, both written and verbal.
Excellent communication and interpersonal skills.
Previous experience in a customer service or client-facing role.
Strong problem-solving abilities and a patient, empathetic demeanor.
Proficiency with standard office software and ability to learn new systems quickly.
Ability to work in a fast-paced environment and manage multiple priorities.
What you'll own
Respond to customer inquiries via phone, email, and live chat in Spanish.
Resolve client issues and escalate complex cases to senior team members.
Educate clients on platform features and account management processes.
Document all customer interactions accurately in the CRM system.
Collaborate with internal teams to ensure a seamless customer journey.
Identify opportunities to improve customer satisfaction and service efficiency.
Sound like you?
Negotiable · IG Group · Kraków
On IG Group's website · ~2 minutes