About the role
A Contact Center Solution Designer is tasked with building and refining contact center solutions, covering workflows, tools, and processes, with the goal of strengthening customer service operations and boosting agent productivity.
Do you fit?
Demonstrated background in contact center design, operations, or solution architecture
Solid understanding of contact center platforms, IVR systems, and CRM tools
Outstanding analytical and problem-solving abilities
Capability to convert business requirements into technical solution designs
Excellent communication and stakeholder management capabilities
Background in process mapping and documentation tools
What you'll own
Build complete contact center solutions from start to finish, covering call flows, routing logic, and agent workflows
Review existing contact center operations to pinpoint shortcomings and areas ripe for improvement
Work together with stakeholders to collect requirements and turn them into solution designs
Produce documentation including process maps, design specifications, and user guides
Help with the rollout and testing of contact center tools and integrations
Track how solutions perform and suggest improvements informed by data and feedback
Sound like you?
Negotiable · InPost · Kraków
On InPost's website · ~2 minutes
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