Call Centre Operator (German+Italian) (zdalnie)

About the role

Be in IT focuses on full-cycle IT recruitment for Polish and international clients, covering software development, AI, data, cloud, cybersecurity, ERP, CRM, and IT management. Our work rests on solid technical knowledge, open communication, and lasting partnerships that connect candidates with client needs and project goals. We are hiring for the role of Call Centre Operator (German+Italian).

Requirements

• Command of German and Italian in both writing and speech.

• Solid communication and people skills, with ease in talking to customers and stakeholders by phone and email.

• Capacity to thrive in a multicultural, international setting.

• Sound familiarity with Microsoft Office, especially Outlook and Excel.

• Initiative, flexibility, strong organizational abilities, and a careful eye for detail.

• Openness to picking up new systems and processes and contributing as a team player.

• English at B2 or C1 level, supporting smooth communication in an international setting.

• Immediate start preferred; a notice period of up to 1 month ending at month close is fine.

• Nice to have: prior work in customer-facing, administrative, business support, or finance roles.

• Nice to have: a desire to work in the financial sector.

Responsibilities

1. 1

   Handle daily contact with customers and internal parties through phone and email.

2. 2

   Develop and sustain professional connections with customers and coworkers across various international markets.

3. 3

   Assist with routine business operations and the administrative tasks that go with them.

4. 4

   Follow internal policies, procedures, and data protection rules at all times.

5. 5

   Refer complicated matters onward when needed and help drive ongoing process improvements.

Benefits & perks

• Ongoing engagement paying 65 to 85 PLN net/hour + VAT (B2B).
• Help with starting and running a sole proprietorship for those new to B2B.
• A simple hiring process made up of two online interviews with hiring managers (up to one hour each).
• Entirely remote work within Poland.
• Perks such as private healthcare and a Multisport card.
• Current work equipment supplied by the company, with all needed software and full setup.