Business Continuity & Crisis Management Specialist

3 to 5 years of professional experience in Business Continuity, Crisis Management, Operational Resilience, or a similar field

At least 1 to 2 years of experience in testing, exercising, or technical recovery planning

Demonstrated hands-on experience in designing and running testing exercises, including desktop exercises

Professional background in the financial services industry, such as banking or insurance

Good understanding of how large financial organizations operate and handle technology and operational dependencies

Extensive knowledge of BCCM, Business Continuity and Crisis Management frameworks, methods, and best practices

Outstanding workshop facilitation and stakeholder management abilities

Capability to engage with senior leadership, manage different viewpoints, and drive productive discussions

Ability to work under pressure and adjust to changing priorities while staying focused on exercise goals and results

Create and organize desktop testing exercises in line with CCS objectives and banking regulatory standards

Develop realistic scenarios grounded in MVB to assess manual recovery procedures and cross-business dependencies

Facilitate and host workshops with key stakeholders from business units and support functions

Validate current crisis and recovery plans and pinpoint operational gaps

Manage all exercise logistics, including participant involvement, timing, documentation, and team coordination

Provide real-time facilitation during desktop exercise sessions

Produce reusable exercise materials, participant guides, and facilitator notes

Track and oversee action items from testing exercises

Coordinate follow-up tasks and deliver timely updates to senior leadership and program governance

Record exercise outcomes, such as findings, observations, gaps, and recommendations

Identify ways to enhance recovery capabilities for Collaboration and Communication Services