Analyst, Member Operations with French

Bachelor's or Master's degree, completed or in progress, preferably in Finance, Business, Management, or a related field.

1–2 years of experience in a similar role and previous customer service experience.

Experience in a Global Business Services environment is an advantage.

Strong analytical, research, and problem-solving skills.

Intermediate Excel and good Microsoft Office skills.

Experience with corporate systems; Oracle or another ERP system is an advantage.

Fluent English and fluent French, min. C1 level.

Excellent communication and interpersonal skills.

Strong attention to detail, proactive approach, and ability to work in a fast-paced environment.

Why Join Herbalife?

Join our Member Operations team in Kraków, where you'll combine analytical and customer service skills, work with international stakeholders, and support high-quality and compliant service for

Must keep informed and stay current with Herbalife’s Marketing Plan, Rules of Conduct, internal policies, and supported countries’ regulations to provide support for R&R, After Sales and Records.

Ensure all work complies with company procedures, regulatory requirements, and audit standards.

Identify and report potential ethical violations, adverse product claims, or suspicious activity.

Investigate and resolve refund, repurchase, and after‑sales cases including returns, damaged or missing products, order audits, payment issues, and logistics concerns.

Review membership‑related requests, verify personal information documents, and process changes accurately.

Maintain complete and accurate case records across all business systems.

Ensure inquiries are handled within established SLAs (typically 24–48 hours) and meet accuracy, service level, and quota expectations.

Maintain organized tracking and filing systems for all cases.

Serve as a liaison between Distributors, Preferred Customers, internal departments, and management.

Deliver exceptional customer service across all communication channels, aligned with Herbalife’s WOW service standards.

Educate Members to prevent recurring issues related to refunds, replacements, or membership updates.

Handle complex and sensitive cases with professionalism and discretion.

Communicate with warehouses, courier companies, payment teams, and other internal or third‑party departments to resolve issues.

Support technical and ad‑hoc projects including requirements gathering, UAT, sign‑off, training, and implementation.

Provide support to all countries serviced by the R&R, After Sales & Records teams.

Ensure proper use of company systems, including accurate categorization, coding, and adherence to back‑office tracking procedures (Log In/Out, HCM, Not Ready Codes, schedules, etc.).

Contribute to the development and coordination of organizational R&R, After Sales and Records practices and procedures.