Tech Operations Officer (m/f/d)

About the role

The Tech Operations Officer keeps technology services and infrastructure running reliably, securely and efficiently. The position manages daily IT operations, incident response and the ongoing refinement of operational processes.

Requirements

• Background in IT operations, system administration or technical support roles

• Solid grasp of IT infrastructure topics including networks, servers, cloud services and databases

• Knowledge of IT service management practices and incident, problem and change management processes

• Strong troubleshooting and problem-solving abilities with a structured, analytical method

• Capacity to work in an organized way, set priorities and communicate clearly with technical and non-technical audiences

• Fluent English, both written and spoken

Responsibilities

1. 1

   Watch over and maintain IT systems, infrastructure and services so that availability and reliability stay high

2. 2

   Handle incidents and service requests, carry out root cause analysis and coordinate fixes with internal teams and vendors

3. 3

   Keep operational documentation, runbooks and standard procedures for technology environments up to date

4. 4

   Assist with change management and release work to reduce risk and service disruption

5. 5

   Follow operational metrics and prepare regular reporting on system health, incidents and service levels

6. 6

   Spot and roll out improvements that automate tasks, raise efficiency and reinforce security