Specialist, Customer Service

About the role

Deliver customer service support to clients, handling inquiries, orders, and issue resolution to keep the customer experience positive.

Requirements

• Experience in a customer service or client support role

• Excellent communication and interpersonal skills

• Strong problem-solving abilities and a customer-focused mindset

• Proficiency in CRM systems and MS Office tools

• Ability to manage multiple tasks and prioritize effectively

• Fluency in English; additional European languages are an asset

Responsibilities

1. 1

   Take customer inquiries by phone, email, and other channels in a professional way

2. 2

   Handle and track customer orders from placement to delivery

3. 3

   Settle customer complaints and escalate issues when needed

4. 4

   Keep accurate customer records and documentation

5. 5

   Work with internal teams to make sure orders are fulfilled on time

6. 6

   Spot chances to improve customer service processes