Senior Manager - Credit Control

About the role

Senior Manager - Credit Control role overseeing credit control activities and processes, including direct client interaction. The position involves leading and developing the team while coordinating with stakeholders to meet expectations.

Requirements

• Is an analytical thinker with numeracy (good excel skills) and problem-solving skills.

• Understands clients perspective and their challenges and is able to find win-win solutions.

• Has excellent communication skills.

• Takes decisions keeping in mind organization's long-term relationship rather than short-term gains.

• Communicates fluently in English.

• Consistently leverages approved AI-enabled tools to support daily work and enhance efficiency.

Responsibilities

1. 1

   The individual will be responsible for managing mentioned activities/processes including client facing interactions.

2. 2

   Responsible for mentoring current members, providing them with the necessary guidance they need in order to deliver results.

3. 3

   Guide, coach and support the development of staff including regular 1-2-1s.

4. 4

   Responsible for management administration for the team (e.g. annual leave management, compliance etc.).

5. 5

   Work with the Manager, Country Coordinators & other stakeholders (depending on needs) to ensure that the expectations (BAU vs additional activities) are managed efficiently.

6. 6

   Seeks opportunities to improve processes, leverage technology and other resources to automate/create efficiencies.

7. 7

   Takes ownership of organizational changes, implement strategies, and build tactical plans to drive the change process.

8. 8

   Creates growth opportunities for people to learn, planning for succession, and developing the leadership pipeline.

Benefits & perks

• Unique professional and personal development at one of the pioneer companies in professional insurance support.
• Ongoing professional training, to onboard you for a good start and your further professional development.
• Your own growth training budget - use internal and external development opportunities and take advantage of your own budget.
• LUXMED medical cover for you with full dental care, oncological preventive program and additional mental health support with helpline & individual sessions with a therapist.
• Flexible work hours - depend on project
• 8-hour work time with a lunch break already included - spend the rest of the day doing what is important to you as intended in the #2h4Family program.
• Private life insurance - 80% of the premium is covered by an employer.
• Employee referral program - we appreciate you recommending your friends to join us.
• Additional days off - to celebrate your birthday, moreover, if you want to do volunteer, feel free to do so with some extra days off.
• Integration events - monthly delicious breakfasts, movie nights, board game nights, outdoor events.
• Lively and modern office in the City Centre with parking space for employees.
• A supportive and friendly atmosphere created by passionate people.
• private medical care
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• flexible working time
• fruits
• integration events
• dental care