About the role

Work remotely as a licensed personal lines insurance specialist providing customer support. The role involves helping customers with insurance questions, policies, and claims while keeping required licensing in place.

Requirements

Active personal lines insurance license(s)
Prior background in insurance customer service or a related role
Solid knowledge of personal lines insurance products and terminology
Strong verbal and written communication skills
Sharp attention to detail and accuracy in data entry

Responsibilities

Help customers with personal lines insurance questions, policy changes, and claims
Verify and keep active insurance licenses as state regulations require
Lay out coverage options, policy terms, and procedures for customers in plain language
Log customer interactions and process transactions accurately in the relevant systems
Keep up to date on insurance products, regulations, and company procedures
Hand off complex or sensitive cases to senior specialists or management when needed