Junior Technical Support Specialist Warsaw, Hybrid / Shift Work · Full-time

About the role

A Junior Technical Support Specialist delivers first-line technical help to customers, assisting with product issue resolution and maintaining a positive customer experience. The position follows a hybrid, shift-based schedule located in Warsaw.

Requirements

• Bachelor's degree in IT, computer science, or a related discipline, or comparable hands-on experience

• Solid problem-solving abilities combined with a customer-focused attitude

• Effective written and verbal communication in English

• Capacity to work in a hybrid setup with rotating shift schedules

• Foundational knowledge of networking, APIs, or cloud-based systems

• Readiness to pick up new tools and technologies quickly

Responsibilities

1. 1

   Handle customer requests through ticketing platforms, email, and chat, delivering prompt technical support

2. 2

   Identify and resolve product and system problems, passing more complex cases on to senior colleagues

3. 3

   Record support cases, fixes, and known issues within the knowledge base

4. 4

   Work with engineering and product teams to pass along customer feedback and reported bugs

5. 5

   Adhere to shift schedules to maintain uninterrupted support coverage during business hours

6. 6

   Walk customers through basic setup, configuration, and product use