Junior Infrastructure Support Engineer (with German)

About the role

This role supports the operation and maintenance of customer infrastructure in an international environment, including handling requests and incidents through ticketing systems, monitoring infrastructure, and coordinating activities according to service levels.

Requirements

• Experience in IT Support, Service Desk, or Infrastructure Support roles.

• Knowledge of ticketing systems and customer communication processes.

• Familiarity with infrastructure monitoring tools, alert handling, and basic incident analysis.

• Understanding of ITIL practices, including incident and service request management.

• Basic knowledge of cloud platforms such as Azure, AWS, STACKIT, or willingness to learn.

• Strong organizational skills and ability to manage competing priorities.

• Familiarity with Windows, Linux, or Unix operating systems.

• Fluent German language skills at B2 level or higher.

Responsibilities

1. 1

   Support maintenance and operation of customer infrastructure and services.

2. 2

   Perform daily operational activities to ensure service stability and availability.

3. 3

   Handle customer requests and incidents through a ticketing system.

4. 4

   Coordinate assigned activities according to agreed service levels.

5. 5

   Monitor infrastructure using dedicated monitoring tools and analyze alerts.

6. 6

   Escalate incidents and operational issues when necessary.

7. 7

   Work with operational tools, cloud platforms, and command-line environments.

8. 8

   Contribute to process improvements, monitoring enhancements, and automation initi

Benefits & perks

• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Architects, Google) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.
• Early support thanks to Buddy Programs: learn in the flow of work alongside our experts who collaborate on top-tier solutions for global enterprises, including 145 Fortune 500 companies.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.
• Well-being culture: medical care with Medicover, private life insurance, and sports card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast "Let's talk about wellbeing" which you can listen to on Spotify.
• sharing the costs of sports activities
• private medical care
• life insurance
• no dress code
• parking space for employees
• extra social benefits
• redeployment package
• employee referral program
• charity initiatives
• access to courses e.g. Excel, VBA, RPA, Customer Care
• unlimited access to Udemy Business
• free chat/call with a therapist