Junior Finance Problem Resolution Specialist (with Swedish)

About the role

Junior Finance Problem Resolution Specialist role focused on reviewing and resolving operational, process-related, and transactional issues while partnering with internal teams and contributing to continuous improvement.

Requirements

• Fluent Swedish (B2/C1 level or higher) and good command of English.

• Strong analytical thinking and problem-resolution skills.

• High attention to detail and ability to manage priorities effectively.

• Customer-oriented approach with clear communication skills.

• Ability to perform well in a dynamic and fast-moving environment.

• Team-oriented mindset and readiness to support colleagues.

• Strong organizational and time-management capabilities.

• Previous experience in customer support, operations, or process administration is a plus.

Responsibilities

1. 1

   Review and resolve operational, process-related, and transactional issues.

2. 2

   Assess incoming cases to determine the source of problems.

3. 3

   Complete assigned activities within agreed service level targets.

4. 4

   Adhere to established processes, policies, and operational procedures.

5. 5

   Partner with internal teams to address more complex requests.

6. 6

   Escalate unresolved matters and track them through to completion.

7. 7

   Contribute to continuous improvement and knowledge-sharing activities.

8. 8

   Prepare and maintain accurate records, documentation, and reports.

Benefits & perks

• Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports Card.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home thanks to HO package (including laptop, monitor, and chair). Ask your recruiter about the details.
• Early support thanks to Buddy Programs: learn in the flow of work alongside our experts who collaborate on top-tier solutions for global enterprises, including 145 Fortune 500 companies.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.
• sharing the costs of sports activities
• private medical care
• life insurance
• no dress code
• parking space for employees
• extra social benefits
• redeployment package
• employee referral program
• charity initiatives
• access to courses e.g. Excel, VBA, RPA, Customer Care
• unlimited access to Udemy Business
• free chat/call with a therapist