Junior Customer Support Specialist (with German)

About the role

Junior Customer Support Specialist role managing and resolving customer inquiries via phone and email in an international contact center environment requiring German language skills.

Requirements

• Advanced level of English and German, with excellent written and verbal communication, listening and comprehension skills.

• Strong communication and customer service skills.

• Motivation to grow in an international contact center environment.

• Practical knowledge of Excel and other Microsoft Office tools.

• Proven problem-solving abilities, with the capacity to work independently, prioritize tasks and make sound decisions.

• Strong commitment to customer experience, with a demonstrated ability to build lasting relationships and adapt to change.

• Bachelor’s degree or a student status.

• We don’t require professional experience. You will be working among experts, where willingness to learn new things is supported by a wide range of trainings designed to improve your skills.

Responsibilities

1. 1

   Manage and resolve customer inquiries via phone and email.

2. 2

   Troubleshoot issues and provide accurate, timely solutions.

3. 3

   Build and maintain strong relationships with customers.

4. 4

   Collaborate with internal teams to ensure efficient case resolution.

5. 5

   Maintain clear and accurate records of customer interactions.

6. 6

   Identify recurring issues and contribute to process improvements and knowledge base updates.

Benefits & perks

• Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports card.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.
• Early support thanks to Buddy Programs: learn in the flow of work alongside our experts who collaborate on top-tier solutions for global enterprises, including 145 Fortune 500 companies.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Build your development path through internal mobility, mentoring, professional communities, and close support from a People Manager.
• sharing the costs of sports activities
• private medical care
• life insurance
• no dress code
• parking space for employees
• extra social benefits
• redeployment package
• employee referral program
• charity initiatives
• access to courses e.g. Excel, VBA, RPA, Customer Care
• unlimited access to Udemy Business
• free chat/call with a therapist