Customer Support Specialist with Swedish

About the role

This role provides technical support to Swedish-speaking customers via phone, email, and chat, covering products, accessories, mobile applications, and connected devices. It is based in an office in Katowice and involves troubleshooting, customer guidance, and documentation.

Requirements

• Fluency in Swedish (C1) and English (B2).

• Previous experience in customer service, technical support, helpdesk, or troubleshooting roles.

• Strong technical aptitude and interest in consumer electronics, smart devices, home & garden equipment, or power tools.

• Ability to analyze problems and provide clear, customer-friendly solutions.

• Good knowledge of Windows environment and MS Office applications.

• Excellent communication and interpersonal skills.

• Ability to work independently and manage multiple customer inquiries simultaneously.

• Technical education or relevant certifications.

• Experience with CRM or ticketing systems.

Responsibilities

1. 1

   Provide technical support via phone, email, and chat.

2. 2

   Diagnose and troubleshoot issues related to products, accessories, mobile applications, and connected devices

3. 3

   Guide customers through product setup, installation, configuration, and maintenance.

4. 4

   Identify root causes of technical issues and determine appropriate solutions.

5. 5

   Escalate complex cases to specialized teams when necessary.

6. 6

   Document customer interactions and technical findings accurately in internal systems.

7. 7

   Educate customers on product features, best practices, and preventive maintenance.

8. 8

   Ensure customer satisfaction while meeting quality and productivity targets.

Benefits & perks

• Work from office in Katowice, Zabrska 19, Global Office Park in the following schedule: Monday to Friday from 9:00 to 17:00 and Saturday from 9:00 to 13:00.
• Relocation support to Katowice.
• Full-time position available as of 16.11.2026.
• Attractive package of benefits such as access to the multisport card, private insurance, and private medical health care.
• Development programs like Concentrix Academy for the future Team Leaders.
• Unlimited courses (Concentrix University, LinkedIn Learning).
• Recommendation program Refer a Friend with bonus up to 4000 PLN!
• Recognition programs: Game Changer Award as well as Be The Best.
• private medical care
• life insurance
• fruits