Customer Service Specialist with Hebrew

About the role

A Customer Service Specialist with Hebrew provides support to customers in their native language, handling inquiries, resolving issues, and ensuring a positive service experience across communication channels.

Requirements

• Fluency in Hebrew and working proficiency in English, both written and spoken

• Proven experience in a customer service or support role

• Strong communication and interpersonal skills

• Ability to multitask and work in a fast-paced environment

• Proficiency with standard office and communication tools

• Problem-solving mindset with a customer-focused attitude

Responsibilities

1. 1

   Respond to customer inquiries via phone, email, and chat in Hebrew and English

2. 2

   Resolve product and service issues by clarifying complaints, determining causes, and selecting the best solutions

3. 3

   Keep accurate records of customer interactions, transactions, and complaints

4. 4

   Follow up with customers to ensure issues are fully resolved and satisfaction is achieved

5. 5

   Escalate unresolved issues to appropriate teams and follow up on progress

6. 6

   Provide feedback on customer trends and common issues to improve service quality