About the role

Deliver customer support in German as a member of a multilingual service team. The position covers handling customer questions and sorting out issues across several communication channels.

Requirements

Command of German in writing and speech
Working command of English
Prior background in customer service or a comparable client-facing position
Solid communication and interpersonal abilities
Capacity to work well in a structured setting with defined processes
At ease with computers and picking up new software systems

Responsibilities

Answer customer questions and requests in German via phone, email, and chat
Handle customer problems accurately and quickly while sticking to set procedures
Log customer interactions and keep precise records in the relevant systems
Hand off complicated issues to the right teams when needed
Hit personal performance goals for quality and productivity
Help create a positive customer experience through professional and friendly communication