Customer Service Coordinator, German Speaker

About the role

A Customer Service Coordinator, German Speaker handles customer inquiries and order-related requests in German, serving as the main point of contact for clients. The role ensures smooth communication and timely resolution of customer needs.

Requirements

• Fluent in German and English, both written and spoken

• Previous experience in customer service or a similar client-facing role

• Strong communication and interpersonal skills

• Proficiency in using CRM or order management systems

• Ability to multitask and manage time effectively in a fast-paced environment

• Good problem-solving skills and a customer-focused attitude

Responsibilities

1. 1

   Respond to customer inquiries via phone, email, and chat in German and English

2. 2

   Process and track customer orders from placement through delivery

3. 3

   Resolve complaints and escalate complex issues to the appropriate teams

4. 4

   Maintain accurate customer records and update account information

5. 5

   Coordinate with internal departments to ensure on-time order fulfillment

6. 6

   Provide product and service information to customers as needed