Analyst Business (EU Public)

About the role

The Enterprise Software Platforms Portfolio comprises a range of projects and products supporting the European Border and Coast Guard Agency in delivering IT solutions that automate business processes and enhance communication and collaboration. The portfolio includes applications, tools, intranet and extranet solutions, primarily deployed on SharePoint and ServiceNow platforms.

The solutions address business needs across various Agency divisions, including HR, Legal, ETIAS, Equipment, Logistic

Requirements

• Had role of the BA for a large-scale project (above 1 year duration and over €1M budget)

• Experienced in analysis of the following business processes: Financial Management, Legal, HR, other administrative plus optionally Logistics, Warehouse Management, Asset Management, Fleet Management, Project Management

• Experienced in business analysis considering capabilities of the Microsoft technologies: SharePoint 2019, SharePoint Subscription Edition, SharePoint Online, Microsoft Power Automate, Power Apps, Dataverse.

Responsibilities

1. 1

   Models and documents value chain/streams, business processes, roles, capabilities and data.

2. 2

   Elicits and analyses business needs, requirements and user stories

3. 3

   Supports business experts and product owners during definition of requirements and software development

4. 4

   Maintains and tracks requirements/user stories in systems lifecycle

5. 5

   Transfers business, users and technical needs into business requirements specification

6. 6

   Maps business goals, project benefits, priorities, components, system features

7. 7

   Analyses available systems

8. 8

   Supports identification of options for potential solutions

9. 9

   Supports preparation of business cases and feasibility studies

10. 10

    Contributes to systems design, testing, quality assurance, change management.

11. 11

    Responsible for designing, validating, and testing business processes for achieving business process excellence

12. 12

    Responsible for taking a holistic approach in the planning and managing of a programmes for continuous improvements of business processes

13. 13

    Collaborates with owners of end-to-end processes to continually seek out process improvements

14. 14

    Identifies opportunities for business process improvement leading to improved customer service, lower costs, or higher revenue (effectiveness and efficiency gains)

15. 15

    Communicates project objectives, business case, requirements, and scope to all stakeholders, in order to better provide rapid responses to business needs

16. 16

    Quantitatively analyses business processes, performing cost-benefit and what-if analysis

17. 17

    Plans organizational changes process

18. 18

    Implements performance monitoring systems for business processes

19. 19

    Supports business users in developing strategic and tactical plans (e.g. sector strategies, implementation plans etc.)